How Can Utilities Upgrade IT for Electrification?

As utilities gear up to adopt new technologies, there's a compelling argument to be made for revitalizing an often-overlooked asset: the customer IT stack. Focusing on enhancing the IT infrastructure customers already use can lead to improved energy efficiency and service quality. By leveraging the existing customer IT stack, utilities can push for more personalized services, better demand response, and increased customer engagement. This approach not only optimizes operational costs but also aligns with sustainable energy practices by reducing the need for building new resources. Thus, utilities stand to benefit immensely from reimagining the role of their customer-facing technologies. This strategy ensures that they stay ahead in the competitive energy market while promoting clean and energy-efficient solutions.